Build your own vCloud services
Vida Network offers three types of product installations. vCloud Office, vCloud Call Center and the vCloud Platform. Each product expands on the capabilities of the offering before it. These products can be deployed either in AWS, or in your own network. They can be easily interconnected together and come with the ability to integrate with our global network through SIP protocols to supercharge the capacity of your inbound and outbound calls. You can leverage the vCloud products for your internal voice communications or even offer hosted PBX and VoIP services to other companies around the globe. The choice is yours!
- For smaller companies, we recommend you to take advantage of our hosted VidaTeam service.
- For companies or branch offices with 100 to 1000 employees, our vCloud Office IP-PBX will provide you the best solution. With our free AWS AMI, you can create your own vCloud Office PBX EC2 instance by one click.
- For call center applications, you may want to create an AWS vCloud Office instance, then upgrade it to vCloud Office Call Center.
- For service providers or property managers, you may want to take a closer look at our vCloud Platform, create an AWS vCloud Office instance and try it out
- Additional office products like VCRM are available as your needs grow.
- Need mobile solutions, our free mobile app will run on your Android/iPhone devices and put your office in your hand.
All our products run on Amazon AWS or industry standard servers, allowing you to choose what hardware fits best with your existing IT infrastructure. Outgrow a server; add another server and have them function as one via our distributed deployment. Each product supports a variety of telephones from analog telephones to SIP phones, soft-phones to cell phones and even SIP apps on smart phones. Mix and match to meet each user's needs.
vCloud Office: IP-PBX Pro Edition
Are you a business owner, or an IT professional looking for a reliable, scalable, feature-rich, cloud-based office phone system? No more search needed, no more investment either! You can activate it over Amazon AWS or install it on your own network by yourself.
vCloud Office all-in-one package is a full featured IP-PBX office phone system typically used in businesses with less than 1000 employees. A custom built system can provide services to 10,000+ users with active/standby redundancy.
vCloud Office all-in-one software architecture offers the ability to mix and match a broad set of features within select user groups. Full featured applications for IP PBX, ring groups, uniform call distribution, interactive voice response, conferencing, multichannel call recording, call routing rule wizard and SIP trunks for inbound/outbound calls are all included to improve your bottom-line.
Deploy add-on applications such as, unified messaging, presence management, real-time monitoring, screen-pop, multi-tenants for your distributed offices and gain all the capabilities utilized in large enterprises at a price that you can afford.
vCloud Call Center
vCloud Call Center is a Call Center system that delivers all the functionality of vCloud Office plus advanced ACD queuing, agent monitoring and statistics packages to deliver inbound contact center capabilities previously only available at prices most small businesses couldn't afford. Now you can interact with your customers via the phone, your webpage, email, or IM all from one unified communications platform.
Improve your call center bottom-line by having the right agent handling the right calls at the right time, no matter where those agents are located, at the main office, in a remote office, on the road or working from home. With vCloud Call Center, free your agents to work anywhere at anytime!
Step up to our optional Customer Relationship Management package consisting of modules that align your business processes and information with your customer interactions, allowing all your employees to access the information they need when they need it! (learn more)
Already using another CRM package? Activate our SOAP based API and interface your existing investment with vCloud Call Center. Need some help? Just give us a call we'll be happy to help.
vCloud Platform for Service Providers
Are you a service provider, property manager, or a traditional carrier? Are you looking for a reliable, scalable, feature-rich, cloud-based and multi-tenant PBX platform? No more search needed, no more investment either! We can work together to offer services like VidaTeam to your customers.
vCloud Platform is designed for service providers offering services such as calling cards, international dialing, single-line service, video calling, cloud based IP-PBXs or call centers and CRM that require extensive billing capabilities, multi-tenant partitioning and scalability. Enterprises will also find this platform valuable in situations where multiple subsidiaries/departments contract for services from an IT or telephony department with P&L responsibilities (internal service provider).
vCloud Platform offers all the features of vCloud Office and vCloud Call Center, a Call Center application, with the addition of our extensive billing system, support for multiple virtual PBXs/ call centers (multi-tenants) and our optional calling card and reseller billing applications.
Whether you are a small service provider with your first client or an established provider with thousands of clients. vCloud Platform can be scaled to your needs and budget. Purchase only what you need to get started and expand as you land more business. You can even add just one line at a time!
Through the use of vCloud Platform's extensive billing system you have the flexibility to set-up each customer with a unique billing plan. Define mark-up and discount plans, pre-pay or post pay, credit card or invoice; even pay on-line. Adjust billing by individual user or bundle into groups for corporate accounts.
For ideas on how vCloud Platform can be a success for you please visit our hosted services section to see some of our unique offerings, then let your imagination go to work on how vCloud Platform can help make your business unique.
It is your operation you make the decisions, vCloud Platform delivers the tools to make your business a success!