Products, Product Features, and Compatible Devices |
What features do your products offer and what's the difference between these products? What are my choices of IP phones or devices? |
Product features and comparison
Vida Network offers products: vCloud Office, vCloud Call Center and vCloud Platform. The following is a summary of their features and comparison: |
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vCloud Office |
vCloud Call Center |
vCloud Platform |
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Recommended Hardware | x86 64 bit compatible PC | x86 64 bit servers | x86 64 bit servers networked into a cloud |
Platform Requirements | Linux, Apache, Mysql, and PHP | Linux, Apache, Mysql, and PHP | Linux, Apache, Mysql, PHP and Java |
Recommended Applications | Offices or branch offices interconnected | Call centers or remote contact centers | Service providers that provide hosted unified communication servers |
Protocols | SIP, PSTN PRI | SIP, PSTN PRI | SIP, XMPP, PSTN PRI, SS7 |
IP PBX Features | √ |
√ |
√ |
Contact Center Features | − |
√ |
√ (optional) |
Cloud Platform Features | − |
− |
√ |
Vida Network’s vCloud Office, vCloud Call Center and vCloud are designed for small to medium sized business and service providers. They all run on industry standard Linux platforms. These software are modular designed and are scalable with your deployment. You can start to run them on one server and then distribute them on multiple servers as your business grows. The minimum requirement of the system is: 1Ghz CPU, 1GB RAM, 50GB disk. As a rule of thumb, you estimate your server's processing power as the following based on an ALL-in-ONE deployment. Double the power requirements for features like voice recording, IVR and ACD queues. up to 50 (with audio) or 1000 (peer to peer) concurrent calls: Single Pentium 4 CPU, 2GB RAM, 80GB disk. up to 250 (with audio) or 2000 (peer to peer) concurrent calls: Two Dual-core high-end CPUs or Single Quad-core CPU, 8GB RAM, 250GB disk. up to 500 (with audio) or 5000 (peer to peer) concurrent calls: Two Quad-core CPUs, 16GB RAM, 500GB disk (SSD prefered). 1000+ (with audio) or 10000+ (peer to peer) concurrent calls: A distributed system (running call service, web service and database on multiple servers) is needed. contact us. Let us help you to do the calculation and network planning. |
You have the choice of your own phones or devices. Vida Network products support virtually any SIP 2.0 compliant phones as well as analog devices. For systems wanting to take advantage of Phone Book and BLF capabilities Vida Network recommends the Grandstream line of SIP devices. Vida Network is happy to assist you with sourcing your hardware or you are welcome to purchase your equipment through your vendor of choice. Contact us and we’ll supply a detailed hardware and software quote to meet your specific business needs. |
Sales Force Automation | Customer Support & Service | Marketing Automation |
Lead Management | Trouble Tickets | Campaign Management |
Account & Contact Management | Knowledge Base | Mass Mailing |
Opportunity Management | Customer Self Service | E-mail Templates |
Sales Quotes | Online Knowledge Base | Mail Merge Templates |
Inventory Management | Activity Management | Productivity Add-ons |
Products Catalog | To Dos, Meetings & Calls | Email Client |
Price Books | Recurring Events | Outlook Plug-in |
Vendor Management | Shared Calendar | Office Plug-in |
Purchase Orders | Activity History | Thunderbird Extension |
Sales Orders | E-mail Notifications | Customer Portal |
Invoices | Notes | RSS Feeds |
Reports & Dashboards | Product Customization | Security Management |
Key Metrics | Custom Fields (10 different data objects) | User Management |
Customizable Reports | Pick Lists | Profiles |
20 Pre-built Reports | Custom List Views | Roles |
20 Pre-built Dashboards | Drag & Drop Modules | Groups |
Report Folders | Currency customization | Organization-level Access Control |