Basic Features in VidaTeam Service

Admin Portal: The Administrator Portal is a foundational tool that allows your company’s administrator(s) to fully manage and customize the phone system – and monitor account activity in real time. 
ACD queues: An Automatic Call Distributor (ACD) is a telephony system that answers incoming calls and routes them to a specific agent or department within a company.
Busy Lamp Field (BLF)This feature indicates which phones on the system are in use by displaying a clear status on your phone display. Each BLF key on your phone also acts as a speed dial.    
Call Blocking Block calls based on an area code, number or other options like 411 or international calls. Call Blocking is available for your entire account, or just a single extension.
Conference (inbound) Join the conference by dialing an access number.
Conference (in-call invite) Join an additional person to your call is as easy as pushing a few keys on your desk phone or mobile phone. 
Call Forwarding Redirect calls to your mobile or other phone so you won’t miss any calls.            
Call Group Calls can be forwarded to multiple extensions that will ring simultaneously            
Call Hold easily put a call on hold while you answer another call.            
Call Logs provides detailed business VoIP call records by extension or account.             
Call Monitoring Call Monitoring is an add-on feature that provides authorized users the ability to listen in on and "monitor" calls, "whisper" to the user being monitored, and also "barge" into the call to help facilitate a discussion.            
Call Park “Park” a call in a “spot” and have the call retrieved by another extension on the account.                    
Call Queue Incoming calls are placed in a call queue until they can be answered.            
Call Recording: Company-Wide Set your own call recording rules across the organization and access recordings upon command, with 500 hours of password-protected online storage.             
Call Recording: On-Demand Record what you want, when you want on your own phone extension. Includes 15 hours of recording time, with recordings conveniently accessible on your phone or User Portal.             
Call Screening Know who’s calling before you answer. Send the call to voicemail or transfer it away before you ever speak to the caller.           
Call Transfer "Blind" and "Attended" transfers, meaning you can transfer the call with or without speaking with the other person first. Once the call is transferred, simply hang up the phone.            
Call Waiting Be notified when someone else is trying to call if you are already on a call.            
Caller ID Allow employees to screen calls to determine whether or not they want to take a call at a particular moment.             
Caller ID Block Block your caller ID on outbound calls.            
Cell Phone Integration Forward calls to cell phones and use VoIP functions from cell phones.                
Cloud PBX Because Vida Network VoIP service and features are hosted in the cloud, there’s no equipment to buy.            
Conference Bridge  Setup a conference call with up to 30 people using a pre-assigned call-in number.            
Wallboard Provides real time status of all extensions within your cloud PBX.                 
Do Not Disturb Callers go directly to voicemail when you don’t want to be disturbed.
Dynamic Caller ID This feature lets you seamlessly change the presentation of your Caller ID with the simple click of a few digits on your phone.             
Emergency Assistance (911) Set an address for individual extensions or your entire account so that responders know where to send help in the event of an emergency.            
Follow Me Calls can be forwarded to multiple numbers that will ring in a group                              
Music on Hold Vida Network Business customers have the option of uploading their own music or customized recording.
One-touch Recording:  One touch recording is a form of instant recording. You don't have to set the day, time, channel, etc. It will record instantly from the channel you are talking to               
Paging Group Broadcast an announcement to your entire team - or just those paging groups you've selected. 
Phone Number Porting Our experienced team will help you transfer your existing phone number from your current provider.            
Set Caller ID  Admin user has the power to set extension's caller ID to one of the numbers allocated or owned.            
Simultaneous Ring (Ring Group) configure your cell phone or other type of desk phone to ring as soon as a call comes in.            
Toll Free Numbers Toll Free Numbers allow you to be reached by anyone in the US and Canada without the caller incurring any long distance charges.
Unified Inbox Manage your voice, and email messages from a single inbox in your email client.            
User Portal End-users configure and manage their own business VoIP service through an easy-to-use Web interface.          
Virtual Mailbox Used to gather voicemail messages for a particular function or for employees that do not need full phone service.       
Virtual Receptionist The Virtual Receptionist is a free feature included with every account that streamlines efficiency for your business. (Dialed into main number)  
Voicemail VoIP Voicemail is a cloud PBX voicemail feature that allows you to securely check your messages from anywhere, even online.
Voicemail to Email   Receive voicemail as an .wav file (audio file) attached to email.