FAQ
How can I register my Android cell phone or device to use my VoicePal service?
How can I call my friends for free?
How can I add my friends into my contacts?
How can I make a long distance or international calls from my VoicePal?
What are my calling rates for long distance calls?
Can I use my VoicePal app as my Global Office extension?
Can I use my VoicePal app and VoicePal account to access Global Conerence?
| How can I register my Android cell phone or device to use my VoicePal service? |
| First make sure you have downloaded the latest VoicePal app to your Android device and have your VoicePal account activated. Start VoicePal app on your Android device and "Save" the "Easy configuration" settings.. Press "Add account" link and enter your "Account Name / Phone number" shown on My VoicePal page into the "User" field on your device; use your "Device / Authentication Password" as your "Password" on your device. Save the change and your device should register with your VoicePal account on our server. |
| How can I call my friends for free? |
| Invite your friends to open VoicePal accounts and add them into your contacts. Press "buddy" on the top right corner in VoicePal app on your Android device, you should see your friends shown in your "buddy list". If you see the green dot of your friend light up, press your friend's name and choose "VoicePal" to make a free call. |
| How can I add my friends into my contacts? |
| The VoicePal app with sync your contacts on your device with your VoicePal account on our server automatically after it starts up. The app will filter out all those friends that already have VoicePal accounts on the server and put them into your "buddy list". If you know your friend's VoicePal Account Number (10 digit number) you can also add your friend manually into your "buddy list" by pressing "buddy" on top right corner then press "Add Buddy" on your device. Enter your friend's name and his/her Account Name (10-digit number) and check "Subscribe" to show his/her status. |
| How can I make a long distance or international calls from my VoicePal? |
| You can call any number in USA or Canada, by dialing 1+area code + phone number or make an international long distance call, by dialing: 011+country code + phone number.
Note: you may need to top up your account to make a long distance call. |
| What are my calling rates for long distance calls? |
| Please refer to our calling rates on our web site. |
| Can I use my VoicePal app as my Global Office extension? |
| Yes, you can. You need to sign up for our Global Office service, add an extension for your VoicePal app by using the self-management page, then register your VoicePal app to the extension. Your VoicePal can make and receive phone calls from your Global Office PBX. |
| Can I use my VoicePal app and VoicePal account to access Global Conerence? |
| Yes, you can. Just dial 2663 to access the conference bridge. In fact, you can use any SIP based devices to access the conference in the same way. |
Can I have more than one inbound phone numbers for my Global Office?
Can I use my own SIP device for my Global Office extensions?
Do I need both VoicePal account and Global Office account?
| What's the term of contract? |
| There is no contract for Global Office service. Just send us an email with your account number and contact number. We will credit your account for any unused services. |
| Can I have more than one inbound phone number for my Global Office? |
| Yes, you can. Just sign up for the Global Office service, then click the "manage" button to apply for more phone numbers. |
| Can I use my own SIP device for my Global Office extensions? |
| Yes, you can use any SIP 2.0 compatible devices as your Global Office extensions. However, we do have a recommended list of devices. You can also purchase your SIP devices from us. We will ship them to you unlocked. If you are interested in purchasing a device from us, email us at: sales@vidanetwork.net |
| Do I need both VoicePal account and Global Office account? |
| No, you do not need to, because your VoicePal app on your cell phone can be registered to either of the accounts. But you may want to keep both accounts if you want to seperate personal and business activities. |
3: Payments
Can I have post pay account for Global Office?
Can I make payment by Paypal or bank wiring?
Can I make payment by credit cards?
What happens if I run out of fund in my account?
| Can I have post pay account for Global Office? |
| Sorry, we do not offer post-pay service for Global Office. |
| Can I make payment from Paypal or bank wiring? |
| Yes, you can. However, it may not be instant for crediting your account. Please contact us for instructions. We do not think Paypal is a safe online payment system. Therefore, for security reasons, please try to use our online credit card processor for your fund transfer. |
| Can I make payment by credit cards? |
| Yes, you can make credit card payment by Paypal. |
| What happens if I run out of funds in my account? |
| You will not be able to make long distance calls, if your account balance is too low to cover the costs. However, you should be able to receive phone calls or make free calls to your friends or your Global Office extensions by 3-digit dialing. Your account may be deactivated, if you do not pay your monthly service fees for more than one month. |